Refund & Cancellation Policy

1. Overview

At Radhe Web Studio, we are committed to delivering high-quality websites and a transparent project experience. This policy outlines how cancellations and refunds are handled for our web design services.

We strongly encourage all clients to review our demo projects, ask questions, and ensure clarity on the scope before making any payment.

2. Payment Structure

3. Cancellation by the Client

• Before work begins: If you cancel your project before we have started any design or development work, a full refund of the advance amount will be issued.
• After work has begun (within 48 hours of payment): If work has started but no design draft has been shared, a 50% refund of the advance may be considered at our discretion.
• After a design draft has been shared: Once you have received and reviewed any design draft or working version of the website, the advance payment is non-refundable, as significant time and effort have already been invested.
• After project completion: No refund is applicable once the project is completed and approved by the Client.

4. Refunds — When They Apply

A refund may be issued in the following circumstances:

• We are unable to complete the project due to reasons on our end, with no fault of the Client.
• The project was cancelled before any work commenced.
• A duplicate payment was made in error.

5. Refunds — When They Do Not Apply

Refunds will not be issued in the following cases:

• The Client changes their mind after a design draft has been shared.
• The Client fails to provide content (text, images, logo) required to complete the project.
• The Client is unhappy with a design they previously approved.
• The project is delayed due to the Client's lack of response or feedback.
• The Client requests features outside the originally agreed scope and then cancels.
• Domain or hosting related issues not caused by us.

6. Revision Policy vs. Refund Policy

We offer unlimited revisions before launch to ensure you are fully satisfied with your website. If you are unhappy with any aspect of the design, please request revisions — we will make changes until you are satisfied. Refunds should not be requested as a substitute for revisions.

7. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us as soon as possible via:

• WhatsApp: +91 96327 18157
• Email: sajjan.aaru@gmail.com

Please include your name, project details, and reason for cancellation. We will review your request and respond within 2–3 business days.

8. Refund Processing

Approved refunds will be processed within 5–7 business days via the same payment method used for the original transaction (UPI / bank transfer). We are not responsible for any delays caused by your bank or payment provider.

9. Maintenance Packages

Maintenance packages (for post-launch content updates and changes) are billed separately and are subject to their own cancellation terms, which will be communicated at the time of purchase.