Privacy Policy

1. Introduction

Welcome to Radhe Web Studio ("we", "us", "our"). We are a web design agency based in India, specialising in websites for clinics and real estate businesses. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or contact us about our services.

By using our website or reaching out to us, you agree to the terms described in this policy.

2. Information We Collect

We may collect the following types of information:

• Contact information — your name, phone number, email address, and business name when you fill out a contact form or message us on WhatsApp.
• Business details — information about your clinic or real estate business that you share with us to help us build your website.
• Usage data — pages visited, time spent on the site, browser type, and device information, collected automatically via cookies or analytics tools.
• Communications — messages, feedback, or content you share with us via email, WhatsApp, or any other channel.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide our web design services.
• Send project updates, invoices, and related communications.
• Improve our website and understand how visitors use it.
• Comply with legal obligations where required.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

4. WhatsApp Communications

We use WhatsApp as a primary communication channel. When you message us via WhatsApp, your conversation is subject to WhatsApp's own Privacy Policy in addition to ours. We retain WhatsApp conversations solely for project communication and business record-keeping.

5. Cookies & Analytics

Our website may use cookies and third-party tools such as Google Analytics to understand visitor behaviour and improve our content. These tools may collect anonymised data such as your IP address, browser type, and pages visited. You can disable cookies through your browser settings; however, some features of the website may not function correctly as a result.

6. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, WhatsApp, social media platforms). We are not responsible for the privacy practices of these external sites and encourage you to review their respective privacy policies.

7. Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Project-related data may be retained for up to 3 years for record-keeping purposes.

9. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of any inaccurate information.
• Request deletion of your data, subject to legal obligations.
• Opt out of any marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.